Cancellation, Refund & Replacement Policy

Last updated: 9 October 2026. This policy covers orders placed through FluuexQR. Consumer rights under applicable Indian law are not limited by this policy.

1. Requesting a cancellation

You may request cancellation using order tracking or support. Before food preparation or packing begins, cancellation may be possible immediately. After preparation or dispatch, support and the merchant must review the circumstances, stock/food wastage, delivery stage, payment and any legal requirements. Forced cancellation by authorized operations staff is exceptional and must be logged with a reason.

2. Incorrect, missing or damaged items

Contact support promptly with your order number, description and, if available, photographs. Support may coordinate a correction, a replacement or a refund after checking with the merchant. Marking a complaint as “replacement approved” or “replacement completed” in the dashboard is an internal case record; staff must separately arrange and verify the real replacement.

3. Payment and refunds

For eligible online-paid orders, approved refunds are made through the applicable payment channel, subject to payment provider processing times. Cash-on-delivery matters and rider/merchant settlements need manual reconciliation. A cancellation status alone does not mean money has already been refunded. We will communicate the refund decision and applicable method through support.

4. Perishable items, delivery charges and complaints

Food and perishable grocery items may not be eligible for change-of-mind returns after preparation or dispatch, subject to applicable law. Charges connected with unsuccessful deliveries may depend on the reason and disclosures made at checkout. Issues involving food safety, incorrect items or defective products will be assessed fairly under consumer protection requirements.

5. Support and escalation

Email hello@fluuexqr.com with your order code, registered phone number and issue. If the concern remains unresolved, request escalation through the same email. Nothing here affects your right to seek relief under applicable consumer protection law.