Privacy Policy

Last updated: 22 October 2026. FluuexQR processes personal data to provide ordering, restaurant and hotel tools, payments, customer support and deliveries. Contact: hello@fluuexqr.com.

1. Data handled

Depending on how you use the service, we may receive your name, phone number, email, order items/amounts, delivery address or approximate/precise location when you choose to share it, merchant/staff account information, device/session identifiers, payment status or gateway references, order support tickets, complaints, and delivery-tracking updates. We do not need your complete card credentials; online payments are processed through supported payment providers.

2. Purposes and sharing

We use relevant data to take and fulfil orders, communicate with restaurants and riders, administer accounts and access controls, prevent abuse, resolve complaints, maintain bills/transaction records and operate the service. We disclose only the information needed by the relevant merchant, assigned delivery partner, payment processor, hosting/communications providers or competent authorities where legally required. Team members have restaurant-scoped access and must use records only for authorized operations.

3. Location and tracking

Live location is optional for customers where manual address entry is supported. Location sharing, when enabled, helps calculate service coverage, delivery and tracking. Rider location information may be shown to authorized operational users and customers on active deliveries; it should not be retained longer than operationally necessary.

4. Retention, fraud prevention and security

We retain data only for service delivery, support, financial reconciliation, legal obligations and proportionate safety or fraud prevention, then delete or de-identify it when no longer needed, subject to required records and disputes. Security safeguards include access controls, authenticated staff actions, limited operational access, request validation and abuse monitoring. No internet service can promise absolute security. Never share payment OTPs, PINs or passwords with a restaurant, rider or support representative. Account restrictions and delivery incident records are limited to operational and dispute needs.

5. Your choices and privacy requests

Where applicable, you may ask us about personal data connected with your use, request correction or deletion, withdraw consent for consent-based processing, or raise a privacy grievance by emailing hello@fluuexqr.com. Include enough detail for us to locate the relevant account or order. We may verify your identity before responding and may retain records needed for legal obligations, payment reconciliation or a live dispute. We will explain any request we cannot fully complete. We aim to acknowledge a consumer complaint within 48 hours and resolve it within one month as required by applicable e-commerce grievance rules.

6. Cookies, updates and children

Essential cookies or similar storage support login sessions, cart continuity, fraud controls and page performance; optional analytics or notifications may require device/browser choices. Parents or guardians should supervise children’s use of ordering features. Policy updates will be posted on this page with a new date.